Member Services Representative, Title Servicing

sgs-job-5924

Business Support
 Texas
Customer Service
Title Processing
Loan Documentation
Data Entry
Microsoft Office
Lien Processing

Contract - 03 Months

Location : Fort Worth, TX 76155 The Member Services Representative is responsible for providing excellent service to members and front-line staff while supporting title servicing activities. This role handles title processing, lien releases, ownership transfers, state filings, loan document reviews, member inquiries, and related clerical activities while maintaining confidentiality and compliance with applicable laws and regulations

Job Responsibilities:

  • Answer department ACD calls from members and provide timely assistance
  • Perform clerical duties related to security liens, title transfers, and lien releases
  • Review, maintain, and track title files and reports
  • Assist members and Credit Union staff with title processing and ownership transfers
  • Support state filings and lien recording activities
  • Communicate with field staff through telephone, email, and fax
  • Interact with various state motor vehicle departments regarding title-related activities
  • Review loan documents for accuracy, completeness, and legality
  • Research member inquiries and provide appropriate solutions in a timely manner
  • Deliver professional and positive member service
  • Promote positive relationships and service excellence within the organization
  • Cross-train on Member Services Representative duties to provide operational coverage as needed
  • Maintain the security and confidentiality of account and member information
  • Ensure work is performed in compliance with applicable laws, regulations, and Bank Secrecy Act requirements
  • Work effectively in a fast-paced, high-volume environment
  • Perform multiple tasks while maintaining accuracy and attention to detail
  • Collaborate with team members and internal stakeholders to meet service requirements
  • Perform additional duties as assigned

Skills:

  • Customer Service
  • Member Services
  • Title Processing
  • Title Transfers
  • Lien Releases
  • Security Lien Processing
  • State Filings
  • Lien Recordings
  • Loan Document Review
  • Banking Operations
  • Credit Union Operations
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Basic Mathematics
  • Data Analysis
  • Telephone and Email Communication
  • Written and Verbal Communication
  • Organization and Attention to Detail
  • Multitasking
  • Time Management
  • Problem Solving
  • Teamwork
  • Confidentiality
  • Regulatory Compliance
  • Spanish Language Skills Preferred

Education/Experience:

  • High School Diploma or GED

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